The Car Lab Auto Repair Center values the privacy of our clients and is committed to protecting the personal information collected during interactions with our customers, whether online or in person. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or engage with our services.

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1. Information Collection

• Personal Information: When you schedule an appointment, inquire about our services, or visit our website, we may collect identifiable information, such as your name, contact information (email, phone number), vehicle details (make, model, VIN), service preferences, and any additional information you voluntarily provide.
• Payment Information: For payments made through our website or on-site, we may collect payment information, including credit/debit card details or other payment methods, in compliance with applicable payment security standards.
• Device and Usage Data: We collect non-personal information about your interaction with our website, such as IP address, browser type, pages visited, time and date of access, and referral sources, through cookies and similar technologies.
• Communication Records: We maintain records of customer support communications, emails, phone calls, and any correspondence with you to enhance our customer service and address concerns effectively.

2. Use of Information

We employ the collected data for several purposes, including but not limited to:

• Service Fulfillment: To schedule and manage appointments, fulfill service requests, and provide repair and maintenance services as requested.
• Customer Communication: To send you confirmations, reminders, updates, promotional offers, and relevant information on vehicle care.
• Marketing and Promotions: With your consent, we may send you marketing communications about new services, special offers, and events. You may withdraw your consent at any moment.
• Website Improvement: To enhance the functionality and performance of our website, including the user experience, content relevance, and troubleshooting.
• Legal Compliance: To comply with legal obligations, industry standards, or government requests.

3. Information Sharing and Disclosure

We ensure that your personal information is neither shared or rented to third parties for commercial purposes. Nonetheless, under specific circumstances, we may disclose your information:

• Service Providers: We may share information with third-party service providers who assist us in delivering services, managing payment processing, or analyzing website usage. Our partners are obligated to follow strict confidentiality agreements.
• Legal Obligations: We may disclose your information if required by law, legal process, or court order, or to protect the rights, safety, and property of The Car Lab Auto Repair Center, our customers, or others.
• Business Transfers: If we undergo a business transfer, such as a merger or acquisition, your information may be transferred as part of that transaction.

4. Data Security

We use industry-standard security protocols to safeguard your personal information against unauthorized access, disclosure, modification, or destruction. However, please recognize that no online data transmission method is entirely secure, and we cannot guarantee full protection of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information on user behavior. You can control the use of cookies through your browser settings; however, disabling cookies may impact website functionality.

6. Your Rights and Choices

• Access and Correction: You have the right to access, update, or correct your personal information by contacting us directly.
• Opt-out: You may opt-out of receiving promotional communications by following the instructions provided in each communication or contacting us directly.
• Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Policy Updates

This Privacy Policy may be revised from time to time to reflect updates in our processes or to meet regulatory requirements. Any changes to these terms will be posted on this page along with the updated effective date.

8. Contact Us

For any questions or issues related to this Privacy Policy, please don’t hesitate to reach out to us at:

Website : thecarlab.ae

Phone: +971 4 3365597

Email: info@thecarlab.ae

Office: 24b street, Al qouz Industrial area 2, Dubai